Privacy Policy

At Trilspay, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, visit our website, or interact with us. By using our platform, you consent to the practices described herein.

1. Information We Collect

1.1. Personal Information

We may collect the following personal details directly from you when you register, perform transactions, or contact us:

  • Full name
  • Email address
  • Phone number
  • Residential or billing address
  • Date of birth
  • Identification details such as BVN, national ID, or driver’s license
1.2. Transactional Data
  • Records of payments and bills processed through our platform
  • Payment methods and related bank account details
  • Timestamped logs of your service usage
1.3. Device and Technical Data

Collected automatically through cookies or third-party tools:

  • Device type, operating system, and browser details
  • IP address, geolocation, and log-in timestamps
  • Usage data (e.g., pages visited, clickstreams, session duration)
1.4. Communication and Support Data

When you contact us for support or inquiries, we may store:

  • Chat or email transcripts
  • Voice call recordings
  • Any additional information you voluntarily provide

2. How We Use Your Information

We use the information collected for the following purposes:

2.1. To Provide and Improve Our Services
  • Process bill payments, transactions, and refunds.
  • Monitor and enhance platform functionality and user experience.
  • Personalize content and suggest relevant services.
2.2. For Compliance and Security
  • Verify your identity to meet KYC (Know Your Customer) and anti-fraud requirements.
  • Detect and prevent unauthorized or illegal activities.
  • Comply with Nigerian financial regulations and other applicable laws.
2.3. Marketing and Communication
  • Notify you about promotional offers, updates, or new features.
  • Respond to inquiries and provide customer support.

3. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

3.1. Service Providers
  • Payment processors, banks, or financial institutions for transaction facilitation.
  • Technology vendors managing hosting, analytics, or fraud detection systems.
3.2. Regulatory and Legal Authorities
  • To comply with court orders, subpoenas, or government investigations.
  • To report suspicious activities or suspected fraud.
3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

4. Data Retention Policy

We retain personal information:

  • For as long as necessary to fulfill the purposes outlined in this policy.
  • To comply with legal, regulatory, or contractual obligations.
  • To resolve disputes or enforce agreements.

When no longer required, your data will be securely deleted or anonymized.

5. Data Security Measures

We use a combination of technical and organizational measures to protect your information, including:

  • End-to-end encryption of transactions.
  • Firewalls and intrusion detection systems.
  • Periodic vulnerability assessments and system audits.

While we strive for robust security, we cannot guarantee absolute protection against sophisticated cyberattacks.

6. Your Rights

You have the following rights under applicable data protection laws:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Objection: Restrict or object to specific data processing activities.
  • Portability: Obtain your data in a structured, machine-readable format.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect analytical data. You may adjust your browser settings to decline cookies, but some features may become unavailable.

8. Third-Party Links

Our platform may contain links to external websites. Trilspay is not responsible for their content or privacy practices.

9. Updates to This Privacy Policy

We reserve the right to update this policy at our discretion. Material changes will be communicated via email or platform notifications.

10. Contact Information

For inquiries or complaints regarding this policy, contact us at:

Email: support@trilspay.com

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